Shipping & Returns

Nelly Madison Clothing Co. has a flat rate shipping and handling fee of $6.75 for all orders.
Ready to Ship items will ship out within 7 business days of order being placed, unless otherwise stated.
You will receive an email confirmation when your order has shipped to the email address provided at checkout.  Nelly Madison Clothing Co. is not responsible for items that are damaged or lost in transit.

Thank you for shopping with Nelly Madison.  Each piece we create is extra special and made with love here in the U.S.A.  Due to the unique nature of our product, all sales are final.  If you receive an item that is defective, you may return it within 7 days of initial shipment for an exchange.  If we do not have an exchange available, we will refund your order.  If the return is postmarked after our 7-day return period, the package will be sent back to you.  Items being returned must be in original condition with original packaging, tags on, not worn, washed or altered.  We reserve the right to deny a refund based on these requirements. 

Email: to get the return/exchange process started.

Items are intended for personal use and Nelly Madison Clothing Co. reserves the right to cancel orders and limit the number of returns per customer.

Please order carefully as orders cannot be cancelled.  Holiday items are subject to a $15 re-stocking fee.